You can also see resume cover letters As the resume templates are pre-defined with all the necessary elements, a user doesn’t have to work hard at resume-building. The resume should contain only genuine information about you-work experience, qualification, achievements, education, personality traits, work ethics, etc. There are more than just a couple of pointers that you need to remember and fully adhere to when designing a resume – even if you’re using a readymade template. Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.Free Download > Word Resume Templates – Your Ticket to Success.Opened tickets and maintained documentation to track tickets through resolution.Managed the overall customer call queue to ensure timely response to incoming customer calls.Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.Diffused escalated customer situations while setting accurate expectations for issue resolution.

Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction.Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool. Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries.

Downloadable resume templates word